Careers
Join the SMG Team
Come build the future with SMG! We want rock stars who share our passion to be most client-centric company in our space. This is mission is what unites SMGers across teams and geographies as we collectively strive to delight our clients and make their lives easier – each and every day!
Job Openings
Director of Operations
SMG Facilities, a premiere international facilities maintenance provider, is looking for an exceptional Director of Operations to oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.
Responsibilities
- Advance Liaise with superior to make decision for operational activities and set strategic goals
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Supervise staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendors
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations
Professional Skills
- Problem-Solving – Advanced
- Learning Agility – Advanced
- Customer Service- Advanced
- Verbal Communication- Proficient
- Written Communication – Proficient
- Relationship Management- Proficient
- Prioritization – Proficient
- Team Work – Proficient
Role Specific Skills
- Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required
People Management Skills
- Not applicable to this role
Minimum Qualifications
- Bachelor’s Degree
- 0-3 years of experience preferred
Other Relevant Qualifications
- Experience in facilities management, maintenance management, building engineering, maintenance trades, or related fields a plus
Business Developer/Sales Representative
Being a Sales Representative for SMG Facilities. is both challenging and rewarding, and it might be a great career opportunity for you. If you are driven, disciplined and focused, and consider yourself as a HUNTER of new business
- You enjoy PROSPECTING and you’re able to open new doors
- You can create rapport, credibility and build trust-based RELATIONSHIPS
- You can effectively QUALIFY opportunities with key decision makers to gain valuable intelligence
- You’re obsessed with developing value-based solutions for customers
- You can build and present compelling and customer-centric PROPOSALS
- You love to work in a service industry with a product that is beautiful
- Like being challenged with ACTIVELY SELLING to many different customer segments
- You like working in a team-selling environment
- You are resilient and persistent in CLOSING DEALS
What you’ll do:
- Working with prospective customers to discover their “points of pain” and develop solutions
- Build and maintain trust-based professional relationships with key decision makers
- Work at a fast pace environment while operating with a high sense of urgency
- Understand the value and benefit of going deeper and broader with existing relationships
- Communicate proactively with all decision makers and influencers
- Plan daily, hit specific activity benchmarks and close business
- Work well with the operations team members, leveraging their expertise with yours
Skills we’re seeking:
- Extensive face-to-face (B2B) selling experience at the mid to senior levels
- Experience managing multiple projects and able to multi-task in a large territory
- Proficient with computer software programs including MS Office suite (Word, Excel, Outlook and PowerPoint)
- Experience with a CRM or SFA tool beneficial
- PROVEN track record of sales goal attainment in a longer selling cycle environment
- Highly competitive, positive, and results driven sales person
- Excellent presentation skills
- Excellent oral and written communication skills to build client-centric and solution/value-based proposals
- Working experience with social media (LinkedIn, Facebook, Twitter)
- Bachelor’s Degree or equivalent work experience preferred
Facility Manager
SMG Facilities, a premiere international facilities maintenance provider, is looking for a Facility Manager to work out of our Manasquan NJ, and Sarasota FL office.
Responsibilities
- Manage and have ownership of the complete work order life cycle from creation to resolution
- Manage vendors to ensure services are completed within agreed upon SLA’s
- Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services
- Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues
- Perform monthly reporting, forecasting and asset management on all sites
- Help develop and implement preventative, ongoing and anticipated maintenance/repair programs
- Assist with development of operating and capital budgets for the assigned portfolio and report financial results
- Create work order forecasts by drawing on historical, current, and metric-based data
- Attend regular client status meetings, if applicable
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
Professional Skills
These are the professional skills we would expect from an individual fully established in this role.
- Customer Service- Proficient
- Verbal Communication – Proficient
- Written Communication – Proficient
- Teamwork – Proficient
- Relationships – Proficient
- Negotiation – Advanced
- Organizational Awareness – Proficient
- Learning Agility – Proficient
- Analysis – Advanced
- Problem Solving – Advanced
- Process Orientation – Proficient
- Prioritization – Advanced
Role Specific Skills
- Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required
People Management Skills
- Proficient in all people management processes, including recruitment, performance management and reward
- Proficient in building, growing and developing a team; including department structure design and resourcing
- Proficient in coaching and developing individual team members to reach their potential
- Proficient in engaging a team through communication, processes, personal impact and influence
Qualifications
Minimum Qualifications
- Bachelor’s degree or equivalent facilities management experience
- 6 + years of facilities management experience
- Experience with managing multiple vendors for day-to-day work order management and small to large capital projects
- Client relationship management skills
- Communication and organizational skills
Other Relevant Qualifications
- Trade experience preferred
Project Manager
SMG Facilities, a premiere international facilities maintenance provider, is looking for a Construction Manager who is responsible for managing and leading individual, multi-disciplined retail construction project solutions (including NTI, R&R, Major/Minor Remodels, Programs, Acquisitions, etc.) for clients.
The role has direct accountability for on-time project delivery, financial goals, and meeting all project objectives. The Construction Manager also participates in business development, client engagement and special projects as required.
Responsibilities
- Manages all facets of project management (budget, schedule, procurement, quality & risk) for individual construction projects including planning, design, construction execution, occupancy and closeout.
- Accountable for the timely completion of the project and ensuring that the project is constructed in strict accordance with plans, specifications, and local codes.
- Interfaces directly with clients to define project requirements. Prepares scope of work, cost estimate & budget, work plan schedule & milestones, and quality control.
Professional Skills
These are the professional skills we would expect from an individual fully established in this role.
- Minimum six years of direct Construction or Project Management experience and/or training
- Specific Ability to read and understand architectural and engineering drawings
- Ability to forecast and prepare budgets.
- Ability to respond effectively to the most sensitive issues
- Conducts financial/business analysis including the preparation of reports
- Knowledge in Smartsheet, contracts, and construction best practices.
- Demonstrates capability to read, understand and apply standards to complex documents including but not limited to: agreements/contracts, work letters, detailed SOW, surveys and construction drawings.
- Bachelor’s degree in Construction Engineering, Civil Engineering or Construction Management preferred.
- PMP preferred
Other Relevant Qualifications
- A Trades Businessperson – you understand the trades industry but also understand the business side of meeting budgets, working with contracts and drawings, and analyzing data.
- A driver- you enjoy opportunities to work at a faster-than-average pace and follow things through to completion
- A Relationship Builder – you naturally work with different personalities and build customer relationships as a trusted point of contact for any issues that arise.
Special Projects Coordinator
SMG Facilities, a premiere international facilities maintenance provider, is looking for a Special Projects Coordinator.
Job
The Special Projects Coordinator plays a key role in our business by managing issues that becoming multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances.
Responsibilities
- Coordinate assigned both planned and unplanned maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion
- Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication
- Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction
- Build and grow a regional project vendor base to provide project services
- Partner with internal team members to onboard new vendors and monitor vendor scoring
- Partner with operations teams to ensure strong communication and issue resolution
- Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
- Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
- Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients
- Foster a positive team environment
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
Professional Skills
These are the professional skills we would expect from an individual fully established in this role.
- Customer Service – Proficient
- Verbal Communication – Proficient
- Written Communication – Proficient
- Teamwork – Advanced
- Relationships – Proficient
- Negotiation – Proficient
- Organizational Awareness – Proficient
- Learning Agility – Advanced
- Analysis – Advanced
- Problem Solving – Advanced
- Process Orientation – Advanced
- Prioritization- Advanced
Role Specific Skills
- Ability to dissect full projects into individual components so as to ensure prioritization and timely completion
- Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
Qualifications
Minimum Qualifications
- Bachelor’s degree
- 3 or more years business experience required
- Project management experience required
Other Relevant Qualifications
- Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
- Vendor management experience preferred
