Careers

Join the SMG Team

Come build the future with SMG! We want rock stars who share our passion to be most client-centric company in our space. This is mission is what unites SMGers across teams and geographies as we collectively strive to delight our clients and make their lives easier – each and every day!

Job Openings

Account Representative

Account Representative

SMG Facility Services, a premiere international facilities maintenance provider, is looking for an Account Representative.

Job
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Responsibilities

  • Serve as primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction
  • Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance budget is allocated efficiently so as to satisfy service requirements while controlling discretionary scope expansion and preventing unnecessary spending
  • Manage all service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with client and department leadership
  • Control the release of work requests to vendors to achieve monthly, quarterly, and annual financial objectives for the client and SMG Holdings
  • Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
  • Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
  • Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
  • Prepare and deliver routine and ad hoc communications and qualitative reports to the client that are impactful and of high professional standards
  • Proactively research, develop, and implement solutions to client requests that fall outside of standard procedure and historical precedent and are ambiguous in context, scope, and resolution process
  • Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
  • Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
  • Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
  • Fosters a positive team environment and may provide coaching or mentoring to team members
  • Ensures confidentiality and accuracy of internal and external data
  • Performs ad-hoc projects and other duties as assigned
  • Travel required up to 25%

Professional Skills

  • Problem Solving – Advanced
  • Learning Agility – Advanced
  • Customer Service- Advanced
  • Verbal Communication- Proficient
  • Written Communication – Proficient
  • Relationship Management- Proficient
  • Prioritization – Proficient
  • Team Work – Proficient

Role Specific Skills

  • Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required

People Management Skills

  • Not applicable to this role

Minimum Qualifications

  • Bachelor’s Degree
  • 0-3 years of experience preferred

Other Relevant Qualifications

  • Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
Business Developer / Sales Representative

Business Developer/Sales Representative

Being a Sales Representative for SMG Facility Services. is both challenging and rewarding, and it might be a great career opportunity for you if:

  • You are driven, disciplined and focused, and consider yourself as a HUNTER of new business
  • You enjoy PROSPECTING and you’re able to open new doors
  • You can create rapport, credibility and build trust-based RELATIONSHIPS
  • You can effectively QUALIFY opportunities with key decision makers to gain valuable intelligence
  • You’re obsessed with developing value-based solutions for customers
  • You can build and present compelling and customer-centric PROPOSALS
  • You love to work in a service industry with a product that is beautiful
  • Like being challenged with ACTIVELY SELLING to many different customer segments
  • You like working in a team-selling environment
  • You are resilient and persistent in CLOSING DEALS

What you’ll do:

  • Working with prospective customers to discover their “points of pain” and develop solutions
  • Build and maintain trust-based professional relationships with key decision makers
  • Work at a fast pace environment while operating with a high sense of urgency
  • Understand the value and benefit of going deeper and broader with existing relationships
  • Communicate proactively with all decision makers and influencers
  • Plan daily, hit specific activity benchmarks and close business
  • Work well with the operations team members, leveraging their expertise with yours

Skills we’re seeking:

  • Extensive face-to-face (B2B) selling experience at the mid to senior levels
  • Experience managing multiple projects and able to multi-task in a large territory
  • Proficient with computer software programs including MS Office suite (Word, Excel, Outlook and PowerPoint)
  • Experience with a CRM or SFA tool beneficial
  • PROVEN track record of sales goal attainment in a longer selling cycle environment
  • Highly competitive, positive, and results driven sales person
  • Excellent presentation skills
  • Excellent oral and written communication skills to build client-centric and solution/value-based proposals
  • Working experience with social media (LinkedIn, Facebook, Twitter)
  • Bachelor’s Degree or equivalent work experience preferred
Facility Manager

Facility Manager

SMG Facility Services a premiere international facilities maintenance provider, is looking for a Facility Manager to work out of our Manasquan NJ, and Sarasota FL office.

Responsibilities

  • Manage and have ownership of the complete work order life cycle from creation to resolution
  • Manage vendors to ensure services are completed within agreed upon SLA’s
  • Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services
  • Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues
  • Perform monthly reporting, forecasting and asset management on all sites
  • Help develop and implement preventative, ongoing and anticipated maintenance/repair programs
  • Assist with development of operating and capital budgets for the assigned portfolio and report financial results
  • Create work order forecasts by drawing on historical, current, and metric-based data
  • Attend regular client status meetings, if applicable
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service- Proficient
  • Verbal Communication – Proficient
  • Written Communication – Proficient
  • Teamwork – Proficient
  • Relationships – Proficient
  • Negotiation – Advanced
  • Organizational Awareness – Proficient
  • Learning Agility – Proficient
  • Analysis – Advanced
  • Problem Solving – Advanced
  • Process Orientation – Proficient
  • Prioritization – Advanced

Role Specific Skills

  • Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required

People Management Skills

  • Proficient in all people management processes, including recruitment, performance management and reward
  • Proficient in building, growing and developing a team; including department structure design and resourcing
  • Proficient in coaching and developing individual team members to reach their potential
  • Proficient in engaging a team through communication, processes, personal impact and influence

Qualifications

Minimum Qualifications

  • Bachelor’s degree or equivalent facilities management experience
  • 6 + years of facilities management experience
  • Experience with managing multiple vendors for day-to-day work order management and small to large capital projects
  • Client relationship management skills
  • Communication and organizational skills

Other Relevant Qualifications

  • Trade experience preferred
Project Manager

Project Manager

The SMG Facility Services, Construction Manager is responsible for managing and leading both individual, multi-disciplined retail construction project solutions (including NTI, R&R, Major/Minor Remodels, Programs, Acquisitions, etc.) for clients. 

The role has direct accountability for on-time project delivery, financial goals and meeting all project objectives. The Construction Manager also participates in business development, client engagement and special projects as required.

Responsibilities

  • Manages all facets of project management (budget, schedule, procurement, quality & risk) for individual construction projects including planning, design, construction execution, occupancy and closeout.
  • Accountable for the timely completion of the project and ensuring that the project is constructed in strict accordance with plans, specifications, and local codes.
  • Interfaces directly with clients to define project requirements. Prepares scope of work, cost estimate & budget, work plan schedule & milestones, and quality control.

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Minimum six years of direct Construction or Project Management experience and/or training
  • Specific Ability to read and understand architectural and engineering drawings
  • Ability to forecast and prepare budgets.
  • Ability to respond effectively to the most sensitive issues
  • Conducts financial/business analysis including the preparation of reports
  • Knowledge in Smartsheet, contracts, and construction best practices.
  • Demonstrates capability to read, understand and apply standards to complex documents including but not limited to: agreements/contracts, work letters, detailed SOW, surveys and construction drawings.
  • Bachelor’s degree in Construction Engineering, Civil Engineering or Construction Management preferred.
  • PMP preferred

Other Relevant Qualifications

  • Trades Businessperson – you understand the trades industry but also understand the business side of meeting budgets, working with contracts and drawings, and analyzing data. 
  • driver- you enjoy opportunities to work at a faster than average pace and following things through to completion
  • Relationship Builder – you naturally work with different personalities and build customer relationships as a trusted point of contact for any issues that arise.
Special Projects Coordinator

Special Projects Coordinator

SMG Facility Services, a premiere international facilities maintenance provider, is looking for a Special Projects Coordinator.

Job

The Special Projects Coordinator plays a key role in our business by managing issues that becoming multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances. 

Responsibilities

  • Coordinate assigned both planned and unplanned maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion
  • Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication
  • Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction
  • Build and grow a regional project vendor base to provide project services
  • Partner with internal team members to onboard new vendors and monitor vendor scoring
  • Partner with operations teams to ensure strong communication and issue resolution
  • Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
  • Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
  • Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients
  • Foster a positive team environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service – Proficient
  • Verbal Communication – Proficient
  • Written Communication – Proficient
  • Teamwork – Advanced
  • Relationships – Proficient
  • Negotiation – Proficient
  • Organizational Awareness – Proficient
  • Learning Agility – Advanced
  • Analysis – Advanced
  • Problem Solving – Advanced
  • Process Orientation – Advanced
  • Prioritization- Advanced

Role Specific Skills

  • Ability to dissect full projects into individual components so as to ensure prioritization and timely completion
  • Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred

Qualifications

Minimum Qualifications

  • Bachelor’s degree
  • 3 or more years business experience required
  • Project management experience required

Other Relevant Qualifications

  • Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
  • Vendor management experience preferred
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